Privacy Policy

Impraint Technologies LLP
Dehradun, Uttarakhand, India

For privacy-related questions, requests, or complaints, you may contact us at privacy@impraint.com.

We collect only information reasonably necessary for the purposes described in this Policy.

2.1 Information You Provide Directly

Depending on how you interact with us, this may include:

• Name
• Business email address
• Telephone number
• Company or organization name
• Job title or role
• Information provided when requesting a demo
• Information submitted through contact forms
• Information provided when communicating with us
• Information contained in support or service requests
• Any other information you voluntarily provide

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from IP address
• Pages visited
• Referring website
• Date and time of access
• Website interaction information
• Error and diagnostic information

We may use cookies and similar technologies to provide, secure, analyze, and improve our website.

We may process personal information for the following purposes:

• To provide and operate our website and Services
• To respond to enquiries and requests
• To schedule and conduct product demonstrations
• To communicate with prospective and existing customers
• To provide customer support
• To provide AI products and services requested by customers
• To improve the performance, reliability, security, and usability of our Services
• To detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized access
• To maintain business and technical records
• To process payments and manage billing where applicable
• To comply with applicable laws, regulations, legal processes, and governmental requests
• To establish, exercise, or defend legal claims
• To send service-related communications
• To send marketing communications where permitted and, where required, with your consent

We do not sell personal information as a commercial product.

Impraint provides artificial intelligence products and services. Depending on the particular Service you use, information submitted to us may be processed by automated systems, including machine-learning and artificial-intelligence technologies.

The nature of such processing depends on the product or service involved.

For example, information may be processed to:

• Generate responses or outputs
• Analyze submitted information
• Detect security or compliance risks
• Identify patterns or anomalies
• Perform document or data processing
• Provide recommendations or classifications
• Improve the operation of a requested Service

Customer Data

Where a customer uses an Impraint product to process its own business data, the customer may determine the purposes for which that data is processed. In such circumstances, Impraint may process that information on the customer's behalf as a service provider or processor, subject to the applicable agreement with that customer.

Specific enterprise processing arrangements, including data-processing terms, retention periods, security requirements, subprocessors, and international transfers, may be governed by a separate agreement.

Impraint does not intend to use confidential customer data, customer documents, customer prompts, logs, traces, or other customer-provided content to train general-purpose artificial intelligence models without appropriate authorization or a contractual basis.

Where a particular product or service has different data-use practices, those practices will be disclosed to the customer or addressed in the applicable agreement.

We process personal data only for lawful purposes and in accordance with applicable data-protection laws.

Depending on the circumstances, processing may be based on:

• Your consent
• Your request for a product, service, demonstration, or communication
• Performance of a contract or steps taken at your request
• Compliance with legal obligations
• Legitimate or lawful business purposes permitted under applicable law
• Other lawful grounds recognized by applicable data-protection legislation

For processing subject to India's Digital Personal Data Protection Act, 2023 ("DPDP Act"), Impraint will process digital personal data in accordance with applicable requirements.

The DPDP Act requires processing to be for a lawful purpose and generally on the basis of consent or specified legitimate uses.

Where consent is required, we will seek consent in an appropriate manner and provide information about the personal data being collected and the purpose for which it will be processed.

You may withdraw consent where applicable.

Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.

Where applicable, withdrawal should be as easy as providing consent.

The notified DPDP Rules require notices to be clear, standalone, understandable, and to identify the personal data and purposes of processing, together with mechanisms for withdrawal and exercise of rights.

Our website may use cookies and similar technologies.

These technologies may be used for:

• Essential website functionality
• Security
• Analytics
• Performance monitoring
• Remembering preferences
• Understanding how visitors interact with our website

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings and, where available, our cookie-consent controls.

We may use third-party service providers to operate and improve our Services.

Depending on the Services being used, these providers may include:

• Cloud infrastructure providers
• Analytics providers
• Email and communication providers
• Scheduling providers
• Customer relationship management platforms
• Payment processors
• Authentication providers
• AI and machine-learning service providers
• Security and monitoring providers

These providers may process information on our behalf or independently where they operate as separate controllers.

We seek to use reputable providers and take reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are in place where required.

A current list of material subprocessors used for enterprise products may be provided to customers upon request or through applicable product documentation.

Some of our service providers or infrastructure may be located outside India.

Where personal data is transferred or processed internationally, Impraint will take steps required by applicable law to ensure that the transfer and processing are conducted using appropriate safeguards.

For enterprise customers, applicable international transfer arrangements may also be addressed in the relevant customer agreement or data-processing agreement.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to:

• Provide requested Services
• Maintain business records
• Meet contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes
• Prevent fraud and abuse
• Enforce our agreements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we will take reasonable steps to delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

Impraint takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Depending on the nature of the information and Service, these measures may include:

• Access controls
• Authentication mechanisms
• Encryption where appropriate
• Logging and monitoring
• Infrastructure security controls
• Secure software-development practices
• Backup and recovery procedures
• Personnel access controls

However, no internet transmission or storage system can be guaranteed to be completely secure.

Subject to applicable law, you may have rights relating to your personal data, including the right to:

• Obtain information about processing of your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of personal data where applicable
• Withdraw consent where processing is based on consent
• Request information regarding the handling of your personal data
• Raise a complaint regarding our processing of personal data
• Exercise other rights available under applicable data-protection laws

Under India's DPDP framework, Data Principals have specified rights concerning access to information, correction, erasure, grievance redressal, and nomination, subject to the applicable provisions and commencement of those provisions.

If you wish to exercise a privacy right, contact: privacy@impraint.com

We may need to verify your identity before fulfilling certain requests.

If you have a concern regarding our processing of your personal data, please contact us first at privacy@impraint.com.

We will review and respond to privacy-related complaints in accordance with applicable law and our applicable grievance-redressal procedures.

Where applicable law provides a right to escalate a complaint to the relevant regulatory authority or Data Protection Board, you may exercise that right in accordance with the applicable procedure.

Our Services are intended primarily for businesses and professional users.

We do not knowingly solicit personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection was not appropriate, please contact us at privacy@impraint.com.

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of those third parties before providing them with personal information.

If Impraint is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Where required, appropriate notice or consent will be provided.

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, or applicable legal requirements.

When we make material changes, we may update the "Last Updated" date and, where appropriate, provide additional notice.

We encourage you to periodically review this page.

For privacy questions, requests, or complaints, reach our Grievance Officer at:

Email: privacy@impraint.com
Registered Office: Dehradun, Uttarakhand – 248001, India
Website: impraint.com